Company policies

Excellence in service and commitment to transparency

Welcome to our real estate agency on the Costa del Sol! We are pleased to provide you with a summary of our company policies, designed to ensure a satisfactory and transparent experience when browsing our website and using our property sales and holiday rental services.

• Quality Policy and Variety of Properties. We are committed to offering a wide selection of properties on the Costa del Sol to suit the diverse needs and preferences of our clients. Our team works diligently to keep our portfolio up to date with high quality properties, providing detailed descriptions, photographs and videos, so that you can make informed decisions.

• Transparent Pricing Policy. We value transparency in all our transactions. Property prices and vacation rental details displayed on our website are clear and accurate. There will be no hidden surprises or unexpected additional charges. We are committed to providing full pricing information, including taxes and associated fees.

• Booking and Payment Policy. We facilitate the booking and payment process for our customers. Through our website, you will find an easy-to-use online booking system where you can select your vacation rental dates or schedule viewings of properties for sale. In addition, we offer secure and reliable payment options to ensure peace of mind throughout the entire process.

• Personalised Customer Service Policy. Our team of highly trained and friendly professionals is available to assist you at all times. We respond quickly to your queries and provide expert guidance to help you find the perfect property or enjoy an unforgettable holiday on the Costa del Sol. Your satisfaction is our top priority.

• Privacy and Data Protection Policy. We respect your privacy and are committed to protecting your personal data. We comply with current data protection laws and regulations and use security measures to guarantee the confidentiality of your information. Your trust is essential to us.

• Returns and Cancellation Policy. We understand that circumstances may change, so we offer flexible return and cancellation policies. Whenever possible, we will work with you to find fair and equitable solutions in the event that you need to modify or cancel your reservation or purchase contract.

 

These policies are a sign of our commitment to excellence in customer service and transparency in all our operations. We value your trust in us and strive to exceed your expectations with every interaction.

If you have any additional questions or require further information, please do not hesitate to contact us and we look forward to helping you find the perfect property on the beautiful Costa del Sol or enjoy an unforgettable holiday in the region!

 

Yours sincerely,

The GR Estates Team